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Author Topic: HIGHLIFTER  (Read 1128 times)
SWAMP_DONKEY
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« on: July 30, 2005, 10:33:17 PM »

I can not express my delight of dealing with this company!
Scott the owner of HILIFTER is one of the best @ customer relations I have ever had the pleasure of doing buisiness with. I am sure the rest of his team are just as capable, as with all companys it starts @ the top. I will not drag out the details, but I will tell you that I bought a clutch from HILIFTER that is made by EPI. The instructions did not mention the need for two special tools, after removing the primairy and secondary clutch I found the need for these tools to finalize this project. I contacted my local suzuki shop in an effort to secure the tools needed and found the cost to be over two hundred dollars "OUCH". I sent an Email explaining my delema to HILIFTER and recieved not one but several responces back from the owner Scott, he expressed his willingness to help and do whatever he could to ensure I could finish the instalation of the clutch. Long story short this company is sending the tools needed to instal the spring in the wet clutch pack. I did not make this recomendation to them, it is thier way to solve a small issue by not only meeting the customers expectations but exeeding them
!! My hat is off to you and your team, Thank you HIGHLIFTER!!!
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Chuck_Norris
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« Reply #1 on: July 31, 2005, 08:40:23 PM »

A little customer service goes a long way, I have seen others on that sight with questions and concerns and teaem HIGHLIFTER definately is there with the answers.
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