I also had a problem with my Alba pipe for my LTR that I purchased late last year. The weld broke on the pipe. I called them and they said they would need to inspect it before making a decision. I sent it back and was suprised on the level of customer service they gave. They sent out a new pipe as soon as they recieved and inspected it. It was a hassle being without it, but they stood by their product and had a new one sent to me; some company will won't give you the time of day. I work in the Motorcycle/ATV industry and I myself would ask to inspect it, so I understand the situation. Giving threats on something simple is un-needed and only prolongs the process of getting what you want and ends in un-wanted stress on both sides.............................Industry.