Zephyr,

I am the Director of Customer Service at MotoSport and embarrassed that we let you down.  This is not the way that we do business and work hard to satisfy each and every customer.  We clearly didn't do this in your case, and I would like a chance to make this right.  I will be contact you to rectify this situation so that your faith in MotoSport can be restored.  I believe that this is an isolated situation and appreciate the opportunity to correct it.

Best,

Stephanie Sanford
Director of Customer Service Operations
www.motosport.com